Privacy Policy

Effective Date: September 4, 2026

At Excellent Services, we respect your privacy and are committed to protecting the personal and business information you provide when using our website, www.eservices.pk, or engaging our consultancy and project services.

This Privacy Policy explains what information we may collect, how we use it, how we protect it, and the choices you have regarding your information.

1. Information We Collect

Depending on how you interact with us, we may collect the following information:

Personal Information

When you contact us, request a quotation, or engage our services, we may collect:

• Full name
• Company or organization name
• Job title or designation
• Phone number
• Email address
• Business address
• Project/site address
• Information provided through contact or inquiry forms
• Any other information you voluntarily provide to us

Project and Business Information

For DPL licensing, petroleum, chemical storage, petrol pump, construction, or regulatory consultancy services, we may need information such as:

• Project details
• Property/site information
• Proposed storage capacity
• Petroleum or chemical product details
• Business and operational information
• Drawings, plans, specifications, and technical documents
• Existing licenses, NOCs, approvals, or permits
• Information required for government applications and regulatory approvals

We only request information that is reasonably necessary to provide the relevant service.

2. Information Collected Through Our Website

When you visit our website, certain technical information may automatically be collected, depending on the website technologies and services we use.

This may include:

• IP address
• Browser type
• Device type
• Operating system
• Pages visited
• Date and time of visits
• Referring website
• General website usage information

This information may be used to improve website performance, security, functionality, and user experience.

3. How We Use Your Information

We may use collected information to:

• Respond to inquiries and requests
• Provide quotations and proposals
• Deliver consultancy services
• Process DPL licensing requirements
• Prepare government documentation
• Coordinate NOCs and approvals
• Assist with petroleum and chemical storage projects
• Coordinate inspections and regulatory requirements
• Manage construction and project activities
• Communicate with clients regarding their projects
• Provide customer support
• Maintain business records
• Improve our website and services
• Protect our website against fraud, misuse, and security threats
• Comply with applicable legal and regulatory requirements

4. Government and Regulatory Authorities

Some of our services require submitting or sharing information with relevant government departments, regulatory authorities, inspectors, or other authorized bodies.

Where necessary for providing the requested service, we may use and disclose information to such authorities for purposes including:

• License applications
• DPL applications
• NOC applications
• Inspections
• Regulatory approvals
• Compliance documentation
• Government correspondence
• Renewals and amendments

We only share information that is reasonably required for the relevant application, approval, inspection, or regulatory process.

5. Sharing of Information

We do not sell or rent your personal information to third parties.

We may share information where reasonably necessary with:

• Government departments and regulatory authorities
• Engineers, architects, consultants, or technical professionals
• Contractors and project service providers
• Laboratories or inspection/testing organizations
• Storage providers where relevant to your project
• IT, hosting, website, or technical service providers
• Professional advisers where necessary
• Law enforcement or other authorities where legally required

Third parties receiving information for service-related purposes are expected to handle it appropriately and only for the purposes for which it is provided.

6. Cookies and Similar Technologies

Our website may use cookies or similar technologies to improve website functionality, understand website traffic, remember preferences, and improve user experience.

Cookies are small data files stored on your device by a website.

You can generally manage or disable cookies through your browser settings. However, disabling certain cookies may affect some website functionality.

If third-party analytics, advertising, or other tracking technologies are used on our website, their respective privacy policies may also apply.

7. Communications

If you provide your phone number, email address, or other contact information, we may use it to:

• Respond to your inquiry
• Provide requested information
• Discuss your project
• Send quotations or proposals
• Provide updates regarding your service
• Communicate about appointments, inspections, or documentation
• Respond to customer-support requests

We will not use your contact information for unrelated promotional communications where such use is not permitted by applicable law.

8. Data Security

We take reasonable administrative, technical, and organizational measures to protect information against unauthorized access, misuse, alteration, disclosure, or destruction.

However, no internet transmission, electronic storage system, or website can be guaranteed to be completely secure.

Therefore, while we take reasonable precautions, we cannot guarantee absolute security of information transmitted through the internet.

9. Data Retention

We retain personal and business information for as long as reasonably necessary to:

• Provide our services
• Complete ongoing projects
• Maintain business and transaction records
• Meet contractual obligations
• Comply with legal or regulatory requirements
• Resolve disputes
• Protect our legal rights and interests

When information is no longer reasonably required, we may securely delete, destroy, or anonymize it, subject to applicable legal requirements.

10. Third-Party Websites

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices, security, content, or policies of third-party websites.

We recommend reviewing the privacy policy of any third-party website before providing personal information.

11. Children’s Privacy

Our website and services are intended primarily for businesses, organizations, and adults.

We do not knowingly collect personal information from children for the purpose of providing our professional services.

If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can review and take appropriate action.

12. Your Privacy Choices

Depending on applicable law, you may have the right to:

• Ask what personal information we hold about you
• Request correction of inaccurate information
• Request deletion of information where legally applicable
• Ask about how your information is being used
• Withdraw consent where processing is based on consent
• Object to certain uses of your information
• Request reasonable information about third parties with whom your information has been shared

Some requests may be subject to legal, contractual, regulatory, or legitimate business requirements.

To make a privacy-related request, please contact us using the details below.

13. Accuracy of Information

We rely on clients and website users to provide accurate and up-to-date information.

If your contact, business, project, or other relevant information changes, please notify us so that our records can be updated.

14. Business and Regulatory Documents

Documents provided to us for DPL licensing, petroleum storage, chemical storage, petrol pump projects, construction, NOCs, or regulatory approvals may contain confidential business or technical information.

We use such documents for the purposes necessary to provide the requested services and complete the relevant project or regulatory process.

Clients should not provide information that is unnecessary for the requested service.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, business practices, or applicable legal requirements.

Any updated version will be published on this page with a revised Effective Date.

We encourage visitors and clients to periodically review this page for the latest information.

16. Contact Us

If you have questions about this Privacy Policy, wish to make a privacy request, or have concerns about how your information is handled, please contact us:

Excellent Services
Website: www.eservices.pk
Location: Karachi, Pakistan
Email: [email protected]
Office Hours: Monday – Saturday, 9:00 AM – 6:00 PM

By using our website or providing information to Excellent Services, you acknowledge that you have read and understood this Privacy Policy.